ACE Elite Prepaid 4+

I’ve always appreciated getting part of my check ahead of time payday. Had the Netspend card, for about 15 years now. I always pay the monthly fee that way I don’t have to pay a dollar for each time I use it thoroughly enjoyed using it because I even transferred money to it, from my bank card, as my way of buying things online and hopefully leaving just a little bit left. If somebody hacks it, they only get a Coke and a bag of chips at best. That way I don’t have to worry about my bank card getting hacked online.

Thanks for the 5 star rating. If you have any feedback or suggestions, please write to us at social@netspend.com. We would love to hear from you!

I have had Ace Elite for many years and everything was fine until a few years ago. I have contemplated switching to another bank but the only thing that was stopping me was that everything worked fine and I have a lot of bills automatically set up to be taken from that account. It’s work to switch all that over but I’m really considering it now because 1. the mobile check load doesn’t seem to work any more and there are no physical locations close to me to go in person so I always have to cash checks through a different bank and can’t deposit them unless I drive to another city. 2. You can’t go into your online account and change important information on your own as if people don’t move. 3. Whenever I do reach out for this company to update my information they are slow to do it and then each and every time they fix one thing then misspell my first name after the update making have to reach out AGAIN for them to correct that. I thought it was protocol for banks to double check spellings and other details before finalizing transactions. Better attention needs to be paid to what they’re doing and the app needs to be fixed so that the feature for mobile check load can actually be used. Because of this I think it’s time for me to leave this bank and bank with a more efficient company.

We're sorry to hear that you aren't able to use the app in a way that benefits you. We offer the option to update contact information through the app. We can go over the steps to do that. We can also get some details about what isn't working with mobile check load. Send an email to social@netspend.com with details about the issue, your device, and app version.

Charged a fee to use my card in the store which led to my card being declined on the very first purchase, I had to use my other bank card to cover the transaction, once I left the store and I checked the statement and realized that I had been charged a fee just to use my card which resulted in my transaction being declined. After contacting support and stressing my opinion on how shady that is considering it says no fees they decided to put my money back and then proceeded to lock my account as of today December 16, 2021 the problem has not been solved and my account is still locked. I have decided to eat the money lost and leave this review for the second time this month because they decided to delete it not even a week ago if you don’t like what I have to say then please fix your policy and don’t lie to your customer.

Sounds like you are enrolled in the Pay as You Go plan. We also offer a monthly fee plan that allows for unlimited card purchases. Change your plan at any time through the Online Account Center or over the phone with Customer Service. If you need additional assistance, please email social@netspend.com.